Privacy Policy

At Smart Edge, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or use our services. We are committed to transparency and compliance with applicable data protection regulations.

Information We Collect

Personal Information You Provide

When you interact with our website or services, you may voluntarily provide us with personal information, including:

• Name and contact details when submitting inquiry forms
• Email address for correspondence and updates
• Company name and role for business communications
• Phone number if you choose to provide it
• Project requirements and technical specifications

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and general location data
• Browser type, version, and language preferences
• Device information and operating system
• Pages visited, time spent, and navigation patterns
• Referring website and search terms used
• Cookie data (see our Cookie Policy for details)

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To respond to your inquiries, provide technical consultation, and deliver our IoT development services
• Website Improvement: To analyze usage patterns and enhance user experience
• Communication: To send updates, technical documentation, and relevant industry information
• Security: To detect and prevent fraud, unauthorized access, and security breaches
• Legal Compliance: To fulfill regulatory requirements and legal obligations
• Analytics: To understand how visitors interact with our content and services

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: To fulfill our contractual obligations when providing services
• Legitimate Interests: For business operations, security, and service improvement
• Legal Obligations: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who assist with website hosting, analytics, and communications
• Business Partners: When necessary to deliver comprehensive IoT solutions
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales

All third parties are contractually obligated to protect your information and use it only for specified purposes.

Data Security Measures

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit using SSL/TLS protocols
• Secure server infrastructure with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Incident response procedures for data breaches

While we strive to protect your information, no method of transmission over the internet is completely secure. We encourage you to take precautions when sharing sensitive information online.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy. Retention periods vary based on the type of data and legal requirements. Contact form submissions are typically retained for three years, while analytics data is anonymized after 26 months. You may request earlier deletion of your data by contacting us.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to certain processing activities
• Right to Restrict Processing: Limit how we use your data
• Right to Withdraw Consent: Revoke previously given consent at any time

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features
• Disable cookies through your browser settings (see our Cookie Policy for more details)
• Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

International Data Transfers

Our services are primarily operated from Japan. If you access our website from outside Japan, your information may be transferred to and processed in Japan or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Third-Party Links

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will update the effective date and may provide additional notice. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Last Updated: October 5, 2025