Terms of Service

These Terms of Service govern your access to and use of the Smart Edge website and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

1. Service Overview

Smart Edge provides IoT platform development, embedded systems engineering, and industrial IoT solutions. Our services include:

• Consultation and technical planning for IoT implementations
• Custom firmware and embedded software development
• Hardware integration and sensor network deployment
• Cloud platform development and system integration
• Maintenance and ongoing technical support

The specific scope of services for each project is defined in separate service agreements or project proposals.

2. Acceptable Use Policy

When using our website and services, you agree to:

• Provide accurate and truthful information in all communications
• Use our services only for lawful purposes
• Respect intellectual property rights of Smart Edge and third parties
• Refrain from attempting unauthorized access to our systems
• Not transmit malicious code, viruses, or harmful content
• Comply with all applicable local, national, and international laws

3. Prohibited Activities

You may not use our services to:

• Engage in fraudulent or deceptive practices
• Violate or infringe upon the rights of others
• Distribute spam or unsolicited communications
• Interfere with or disrupt our services or networks
• Reverse engineer, decompile, or attempt to extract source code
• Resell or redistribute our services without authorization
• Use automated systems to access the website excessively

4. Account Creation and Security

If you create an account or access secured areas of our services:

• You are responsible for maintaining the confidentiality of your credentials
• You must notify us immediately of any unauthorized access
• You are liable for all activities conducted under your account
• We reserve the right to suspend or terminate accounts that violate these terms
• You may not share your account credentials with others

5. Service Availability and Modifications

We strive to provide reliable service access, however:

• Our website may experience occasional downtime for maintenance or updates
• We do not guarantee uninterrupted or error-free service
• We reserve the right to modify, suspend, or discontinue any aspect of our services
• Service features and availability may vary by geographic location
• We may update our services without prior notice for improvements or security

For critical production systems, separate service level agreements may apply as specified in individual contracts.

6. Intellectual Property Rights

All content on this website, including text, graphics, logos, software, and technical documentation, is the property of Smart Edge or its licensors and is protected by intellectual property laws.

• You may not copy, reproduce, or distribute our content without permission
• Custom code and systems developed for specific projects are subject to project agreements
• Smart Edge retains rights to reusable components and methodologies
• Client data and proprietary information remain the property of the client

7. Third-Party Services and Links

Our website may contain links to third-party websites or integrate with external services. We are not responsible for the content, privacy practices, or availability of these third-party resources. Your interactions with third-party services are governed by their respective terms and policies.

8. User-Generated Content

If you submit content through contact forms, inquiries, or other communications:

• You grant us permission to use submitted information to respond to your requests
• You represent that you have the right to share the information provided
• You agree not to submit confidential information through unsecured channels
• We may retain submitted content for record-keeping and service improvement

9. Payment and Billing Terms

For paid services:

• Pricing is specified in individual project proposals or service agreements
• Payment terms are outlined in project contracts
• All fees are in Japanese Yen unless otherwise specified
• Late payments may result in service suspension
• Refund policies are detailed in project-specific agreements

10. Limitation of Liability

To the maximum extent permitted by law, Smart Edge shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or website. This includes, but is not limited to, damages for loss of profits, data, or business opportunities. Our total liability for any claims related to our services shall not exceed the amount paid by you for those services in the twelve months preceding the claim.

11. Warranty Disclaimer

Our website and general informational services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, secure, or error-free. Specific warranties for development projects are addressed in individual service agreements.

12. Indemnification

You agree to indemnify and hold harmless Smart Edge, its employees, contractors, and partners from any claims, damages, losses, or expenses arising from your violation of these Terms of Service, your use of our services, or your violation of any rights of another party.

13. Termination

We reserve the right to:

• Suspend or terminate your access to our services at our discretion
• Remove content that violates these terms
• Take legal action for serious violations

Upon termination, your right to use our services ceases immediately. Provisions that by their nature should survive termination shall remain in effect.

14. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of Japan. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Tokyo, Japan.

15. Modifications to Terms

We may update these Terms of Service periodically. When we make changes, we will update the effective date at the bottom of this page. Continued use of our services after changes constitutes acceptance of the modified terms. We encourage you to review these terms regularly.

16. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Invalid provisions shall be modified to the minimum extent necessary to make them valid and enforceable.

17. Contact Information

If you have questions about these Terms of Service, please contact us:

Last Updated: September 28, 2025